staying safe on ngl

We’re here for you

We made NGL as a place where you can foster meaningful and authentic connections with your friends, and we are committed to a community rooted in kindness and understanding. You should learn more about your friends, and you should get to be your authentic self, too. But what’s not OK — what’s never OK — is attacking, intimidating, or otherwise being unkind to others. Stopping this is a team effort, so here’s a rundown of how abuse is handled on NGL: how we keep users safe and what to do if you see objectionable content on the app.

Keeping users safe

Our number one priority is keeping our users safe. That’s why we offer various ways to keep negative content at bay to make sure you have a great NGL experience. For starters, we use Hive's AI-enabled content moderation to keep our safety techniques up-to-date while helping keep our users’ inboxes free of negativity. We also have a dedicated, 24/7 safety team constantly working to combat abuse, bullying, and harassment on NGL. Email safety@nglapp.com to get in touch with us; we’re here to help you!

See something, say something

What should you do if you see a friend receiving abusive messages on NGL? This is where the power of community comes in.

If you see something, say something! Report abuse by emailing our safety team right away; get in touch with us at safety@nglapp.com and we can review the situation and take the necessary steps to ensure all users’ safety. 

I feel uncomfortable as a result of an NGL message; what do I do?

We at NGL do our best to keep our incredible community safe. However, sometimes a message can still leave you feeling threatened, unsafe, or uneasy, and you may want to take additional measures to ensure your safety and wellbeing. If you receive a message on NGL that leaves you feeling this way, here are some steps to take to keep you safe:

1. Block the message sender

   Head to the “Report” menu and Block the user from your inbox permanently.

   
   

2. Report the message to Team NGL

   Our number one priority is keeping our users safe. That’s why we offer various ways to keep negative content at bay to make sure you have a great NGL experience.

   
   

3. Find resources that can help you feel comfortable again

   Visit "Our Resources" to find help with getting back to feeling good!

a guide to online privacy

Platforms for online connection like NGL offer exciting new ways to connect, share, and have fun with your friends. NGL also offers several tools to protect yourself online. While we have an extensive safety system working behind the scenes, this guide will provide you with some other practical tips to help you stay safe and make the most of your online experience.

tips for staying safe

Here are some practical tips you can for using NGL:

Think before you share

Pause and consider whether you're comfortable with everyone seeing what you're about to post.

Protect Your Personal Information

Avoid sharing your full name, address, phone number, or other sensitive details online.

Be Kind and Respectful

Remember that there's a real person on the other side of the screen. Treat others how you'd like to be treated.

Block and Report

Don't hesitate to block or report users who make you feel uncomfortable or send you harmful messages.

Reach Out for Support

The NGL Community Team is here to help you, whatever you need; contact us at safety@nglapp.com for any support.

our commitment to safety

At NGL, your safety is our top priority. As a result, we've implemented features like keyword filtering and reporting mechanisms to help keep our platform safe and positive. We encourage you to use these tools and to report any harmful content you encounter. If you’d like to further bolster the safety of your NGL experience, the Safety Controls available in our Settings menu offers a variety of options to help with this.

ngl procedures for information requests

The safety of our users is extremely important to Team NGL. In order to ensure our users’ safety and the wellbeing of the community at large, we at NGL comply with law enforcement to protect users whenever it is deemed necessary.

What should I do if I witness illegal activity on NGL?‍

If you see something that you believe may constitute illegal or criminal activity on NGL, please report this to our team by using the Report function in the app and by emailing our safety team at safety@nglapp.com.

What will you do with my report?

After careful consideration by our team, we may deem which authorities are best to contact and may share the activity with the appropriate channels. We will comply with law enforcement and secure the NGL community from further criminal activity by ensuring that the user is banned, and law enforcement will determine the appropriate legal action to take going forward.

What information do you share with law enforcement?‍

NGL is entirely willing to work with law enforcement to share whatever content is necessary to secure our users’ safety. NGL maintains user content data and will disclose such data pursuant to proper legal process in accordance with 18 U.S.C. §2703(a) and United States v. Warshak, 631 F.3d 266 (6th Cir. 2010).

If you are concerned about what information NGL collects about you as a user, read over our Privacy Policy to learn more.

However, due process is necessary in order for law enforcement to legally obtain much of this information from NGL. These processes may include, and are not limited to:

• Law enforcement must contact NGL by email at lawenforcement@nglapp.com. Requests for information release should include, at minimum:

  1. Screenshots or other proof of offending NGL content.

  2. Recipient’s name and NGL link.

  3. Any known information about sender of offending message

• In order to produce content information, NGL requests a valid search warrant in accordance with 18 U.S.C. §2703(a).

• NGL will honor preservation requests by law enforcement, provided that NGL is contacted at lawenforcement@nglapp.com with a valid preservation request and all supporting documentation. We will preserve requested information for up to 180 days in accordance with 18 U.S.C. § 2703(f) and 18 U.S.C. § 2703(f). NGL can only preserve information for active accounts.

• Pursuant to 18 U.S.C. §§ 2702(b)(8) and 2702(c)(4), NGL is permitted to disclose information, including user information and access logs, voluntarily to a federal, state, or local government entity when NGL believes in good faith that an emergency involving danger, death or serious physical injury to any person requires such disclosure.

• All emergency data requests must be formatted in the manner dictated by US law with 18 U.S.C § 2702(b)(7) and § 2702(c).

• In accordance with 18 U.S.C. § 2703(c)(1)(C), NGL shall disclose information based on user consent obtained by law enforcement where sufficient information is provided to verify that the person providing the consent is the actual creator of the account and where law enforcement endorses the authenticity of the consent. NGL shall not release information if the user will not or cannot provide registration information that corresponds with the information on record at NGL.

• NGL will produce documents in response to out of state legal process such as subpoenas, court orders, emergency requests, consent letters and search warrants without requiring domestication.

• All communications with law enforcement officers must include full name, title, rank and badge number.In addition to the formalities set out above, all law enforcement requests must:

  1. be sent by email to lawenforcement@nglapp.com‍

  2. include in the subject header, “Request by Law Enforcement”

  3. be in the English language

This policy may be changed at any time by Team NGL, and all changes are effective immediately upon publication.