At NGL, safety is our highest priority. We made NGL as a place where you can foster meaningful and authentic connections with your friends, and we are committed to cultivating a community rooted in kindness and understanding. We take our responsibility to protect the community seriously, and we are constantly improving our safety features to stay up-to-date with an ever-changing online world.

NGL has built an extensive ecosystem of security tools, safety infrastructure, community guidelines, and user policies that make us a leading voice amongst our peers when it comes to user safety. You can also further control your NGL experience by pausing your link at any time, hiding specific words from your messages, blocking specific users, and reporting unwanted behavior. 

In addition to these features, our Community Team works around the clock to monitor user reports and support tickets, providing the NGL community with 24/7 help and guidance. No concern is too small for us; reach out to help@nglapp.com with any questions. We’re happy to help!

Additionally, NGL leverages Hive Moderation’s automated moderation solution as the first line of defense to scan messages for inappropriate content. 

Continue reading our Safety Center to learn more about these resources for a safe and fun experience on NGL.

moderation

We take any cases of bullying, hate, or violence very seriously. Our Community Team monitors user reports and support tickets 24/7 to ensure the safety and integrity of our platform and our users.  

NGL leverages Hive Moderations’s automated moderation solution as the first line of defense to scan messages for inappropriate content. Hive employs cutting-edge deep learning technology to help safeguard our virtual space and filter out potentially harmful language before it hits users’ inboxes. Its advanced algorithm detects the semantic meaning of emojis, and its web scraper pulls specific examples of contextual emoji use. This evolving technology helps to keep us on trend, deciphering slang and helping ensure NGL users are complying with our Community Guidelines.

By combining human expertise and advanced technology, we've created a content moderation system that's both effective and able to understand and adapt to modern human behavior. Our Community Team brings their real-world experience and understanding to the process, while Hive Moderation's complex AI algorithms provide invaluable insights and support. 

Together, our Community Team and Hive Moderation act as  a safety shield for the NGL community, constantly reviewing our platform for objectionable content and taking action. 

We understand that content moderation is a delicate balance between protecting our community and preserving our users’ freedom of expression. Our Community Team and Hive Moderation work diligently to strike this balance, ensuring that our platform remains a place where diverse voices can thrive while maintaining a respectful and inclusive environment, free of any forms of hate or abuse.

reporting

When you receive a message on NGL that you find inappropriate, offensive, or harmful, you can report it directly within the app. Simply locate the message, tap on the Report button (⚠), select your Report reason, and tap “Tell NGL Team.” This will flag the message for further review.

Our moderation team carefully assesses each reported message against the app's Community Guidelines and Terms of Service. They take into account the content of the message, its potential impact on the recipient, and any relevant context surrounding it.

If the reported message is found to violate NGL's Community Guidelines, appropriate action will be taken. This can range from blocking the sender to permanently banning them from the platform.

By reporting messages that you deem harmful, you play a crucial role in maintaining a safe and respectful environment on NGL. Your actions help protect yourself and other users from harassment, bullying, and other forms of online abuse. Don’t hesitate to report any message that you feel deserves reporting.