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safety

safety

safety

center

center

center

safety

our approach to safety

our guide to online safety

our community guidelines

our safety tools

our resources

contact us

our approach to safety

At NGL, safety is our highest priority. We made NGL as a place where you can foster meaningful and authentic connections with your friends, and we are committed to cultivating a community rooted in kindness and understanding. We take our responsibility to protect the community seriously, and we are constantly improving our safety features to stay up-to-date with an ever-changing online world.

NGL has built an extensive ecosystem of security tools, safety infrastructure, community guidelines, and user policies that make us a leading voice amongst our peers when it comes to user safety. You can also further control your NGL experience by pausing your link at any time, hiding specific words from your messages, blocking specific users, and reporting unwanted behavior. 

In addition to these features, our Community Team works around the clock to monitor user reports and support tickets, providing the NGL community with 24/7 help and guidance. No concern is too small for us; reach out to help@nglapp.com with any questions. We’re happy to help!

Additionally, NGL leverages Hive Moderation’s automated moderation solution as the first line of defense to scan messages for inappropriate content. 

Continue reading our Safety Center to learn more about these resources for a safe and fun experience on NGL.

moderation

We take any cases of bullying, hate, or violence very seriously. Our Community Team monitors user reports and support tickets 24/7 to ensure the safety and integrity of our platform and our users.  

NGL leverages Hive Moderations’s automated moderation solution as the first line of defense to scan messages for inappropriate content. Hive employs cutting-edge deep learning technology to help safeguard our virtual space and filter out potentially harmful language before it hits users’ inboxes. Its advanced algorithm detects the semantic meaning of emojis, and its web scraper pulls specific examples of contextual emoji use. This evolving technology helps to keep us on trend, deciphering slang and helping ensure NGL users are complying with our Community Guidelines.

By combining human expertise and advanced technology, we've created a content moderation system that's both effective and able to understand and adapt to modern human behavior. Our Community Team brings their real-world experience and understanding to the process, while Hive Moderation's complex AI algorithms provide invaluable insights and support. 

Together, our Community Team and Hive Moderation act as  a safety shield for the NGL community, constantly reviewing our platform for objectionable content and taking action. 

We understand that content moderation is a delicate balance between protecting our community and preserving our users’ freedom of expression. Our Community Team and Hive Moderation work diligently to strike this balance, ensuring that our platform remains a place where diverse voices can thrive while maintaining a respectful and inclusive environment, free of any forms of hate or abuse.

Reporting

When you receive a message on NGL that you find inappropriate, offensive, or harmful, you can report it directly within the app. Simply locate the message, tap on the Report button (⚠), select your Report reason, and tap “Tell NGL Team.” This will flag the message for further review.

Our moderation team carefully assesses each reported message against the app's Community Guidelines and Terms of Service. They take into account the content of the message, its potential impact on the recipient, and any relevant context surrounding it.

If the reported message is found to violate NGL's Community Guidelines, appropriate action will be taken. This can range from blocking the sender to permanently banning them from the platform.

By reporting messages that you deem harmful, you play a crucial role in maintaining a safe and respectful environment on NGL. Your actions help protect yourself and other users from harassment, bullying, and other forms of online abuse. Don’t hesitate to report any message that you feel deserves reporting.


faq

Q: What is and isn’t allowed on NGL?

Q: Can I block message senders on NGL?

Q: I received an emergency message; what do I do?

Q: I received a concerning message; what do I do?

Q: I’m looking for resources to reach out to. Where can I find these?

our guide to online safety

staying safe on ngl

We’re here for you

We made NGL as a place where you can foster meaningful and authentic connections with your friends, and we are committed to a community rooted in kindness and understanding. You should learn more about your friends, and you should get to be your authentic self, too. But what’s not OK — what’s never OK — is attacking, intimidating, or otherwise being unkind to others. Stopping this is a team effort, so here’s a rundown of how abuse is handled on NGL: how we keep users safe and what to do if you see objectionable content on the app.

Keeping users safe

Our number one priority is keeping our users safe. That’s why we offer various ways to keep negative content at bay to make sure you have a great NGL experience. For starters, we use Hive's AI-enabled content moderation to keep our safety techniques up-to-date while helping keep our users’ inboxes free of negativity. We also have a dedicated, 24/7 safety team constantly working to combat abuse, bullying, and harassment on NGL. Email safety@nglapp.com to get in touch with us; we’re here to help you!

See something, say something

What should you do if you see a friend receiving abusive messages on NGL? This is where the power of community comes in. If you see something, say something! Report abuse by emailing our safety team right away; get in touch with us at safety@nglapp.com and we can review the situation and take the necessary steps to ensure all users’ safety. 

I feel uncomfortable as a result of an NGL message; what do I do?

We at NGL do our best to keep our incredible community safe. However, sometimes a message can still leave you feeling threatened, unsafe, or uneasy, and you may want to take additional measures to ensure your safety and wellbeing. If you receive a message on NGL that leaves you feeling this way, here are some steps to take to keep you safe:

1

Block the message sender

Head to the “Report” menu and Block the user from your inbox permanently.

2

Report the message to Team NGL

Our number one priority is keeping our users safe. That’s why we offer various ways to keep negative content at bay to make sure you have a great NGL experience.

3

Find resources that can help you feel comfortable again

Visit "Our Resources" to find help with getting back to feeling good!

a guide to online privacy

Platforms for online connection like NGL offer exciting new ways to connect, share, and have fun with your friends. NGL also offers several tools to protect yourself online. While we have an extensive safety system working behind the scenes, this guide will provide you with some other practical tips to help you stay safe and make the most of your online experience.

Tips for Staying Safe

Here are some practical tips you can for using NGL:

Think before you share

Pause and consider whether you're comfortable with everyone seeing what you're about to post.

Protect Your Personal Information

Avoid sharing your full name, address, phone number, or other sensitive details online.

Be Kind and Respectful

Remember that there's a real person on the other side of the screen. Treat others how you'd like to be treated.

Block and Report

Don't hesitate to block or report users who make you feel uncomfortable or send you harmful messages.

Reach Out for Support

The NGL Community Team is here to help you, whatever you need; contact us at safety@nglapp.com for any support.

our Commitment to Safety

At NGL, your safety is our top priority. As a result, we've implemented features like keyword filtering and reporting mechanisms to help keep our platform safe and positive. We encourage you to use these tools and to report any harmful content you encounter. If you’d like to further bolster the safety of your NGL experience, the Safety Controls available in our Settings menu offers a variety of options to help with this.

ngl procedures for information requests

The safety of our users is extremely important to Team NGL. In order to ensure our users’ safety and the wellbeing of the community at large, we at NGL comply with law enforcement to protect users whenever it is deemed necessary.

What should I do if I witness illegal activity on NGL?

‍If you see something that you believe may constitute illegal or criminal activity on NGL, please report this to our team by using the Report function in the app and by emailing our safety team at safety@nglapp.com.

What will you do with my report?

After careful consideration by our team, we may deem which authorities are best to contact and may share the activity with the appropriate channels. We will comply with law enforcement and secure the NGL community from further criminal activity by ensuring that the user is banned, and law enforcement will determine the appropriate legal action to take going forward.

What information do you share with law enforcement?

‍NGL is entirely willing to work with law enforcement to share whatever content is necessary to secure our users’ safety. NGL maintains user content data and will disclose such data pursuant to proper legal process in accordance with 18 U.S.C. §2703(a) and United States v. Warshak, 631 F.3d 266 (6th Cir. 2010).

If you are concerned about what information NGL collects about you as a user, read over our Privacy Policy to learn more.

However, due process is necessary in order for law enforcement to legally obtain much of this information from NGL. These processes may include, and are not limited to:

  • Law enforcement must contact NGL by email at lawenforcement@nglapp.com. Requests for information release should include, at minimum:

  1. Screenshots or other proof of offending NGL content.

  2. Recipient’s name and NGL link.

  3. Any known information about sender of offending message

  • In order to produce content information, NGL requests a valid search warrant in accordance with 18 U.S.C. §2703(a).

  • NGL will honor preservation requests by law enforcement, provided that NGL is contacted at lawenforcement@nglapp.com with a valid preservation request and all supporting documentation. We will preserve requested information for up to 180 days in accordance with 18 U.S.C. § 2703(f) and 18 U.S.C. § 2703(f). NGL can only preserve information for active accounts.

  • Pursuant to 18 U.S.C. §§ 2702(b)(8) and 2702(c)(4), NGL is permitted to disclose information, including user information and access logs, voluntarily to a federal, state, or local government entity when NGL believes in good faith that an emergency involving danger, death or serious physical injury to any person requires such disclosure.

  • All emergency data requests must be formatted in the manner dictated by US law with 18 U.S.C § 2702(b)(7) and § 2702(c).

  • In accordance with 18 U.S.C. § 2703(c)(1)(C), NGL shall disclose information based on user consent obtained by law enforcement where sufficient information is provided to verify that the person providing the consent is the actual creator of the account and where law enforcement endorses the authenticity of the consent. NGL shall not release information if the user will not or cannot provide registration information that corresponds with the information on record at NGL.

  • NGL will produce documents in response to out of state legal process such as subpoenas, court orders, emergency requests, consent letters and search warrants without requiring domestication.

  • All communications with law enforcement officers must include full name, title, rank and badge number.

  • In addition to the formalities set out above, all law enforcement requests must:

  1. be sent by email to lawenforcement@nglapp.com

  2. ‍include in the subject header, “Request by Law Enforcement”

  3. be in the English language

This policy may be changed at any time by Team NGL, and all changes are effective immediately upon publication.

our community guidelines

Introduction 👋

NGL is the place to play q&a games with your followers - here, you can connect with your friends online and be your fullest, most authentic self. We believe NGL should provide a fun yet safe online space to connect with your real-world friends.

To protect this safe space for our NGL community, we've set up some guidelines for your safety. Make sure to read our full Terms of Service and Privacy Policy in addition to these guidelines, as they are a summary and not meant to supplant our full terms.

‍How should I use ngl?

Be REAL

When you create an account on NGL, make sure to provide information that is complete, accurate, and current! In order to provide the optimal app experience for you and the NGL community, we need you to be honest and authentic with us while using the app. Plus, providing inaccurate information is in violation of our Terms of Service, so make sure to be real and be authentic while using NGL!

‍Be YOU

When using NGL, be sure to be you! If you choose to use your social media handle on NGL, be sure it’s your own. We won’t ever ask for your social media passwords, so you and your accounts are safe at NGL. Check out our Privacy Policy for more information on this!

‍Have fun!

NGL was created to more deeply connect real-world friends in the digital space using the power and fun of q&a. Make sure to use this power to have fun and strengthen your friendships, while also protecting the NGL community around you. Your own fun doesn’t have to be at the sake of anyone else’s!

‍So what’s not allowed on NGL? ❌

‍In order to keep the NGL community safe, there are some forms of content that are not allowed on our platform, such as:

‍Bullying, Harassment, Bigotry, Violence, or Threats

‍Bullying and Harassment:

  • Don't post anything that could be viewed as bullying, abuse, defamation, harassment, stalking, or targeted hate towards other users.

  • Don't spread gossip or harmful rumors that have no truth without referencing these as such.

  • Avoid the use of hurtful or derogatory names or terms towards those who may be offended by such.

Bigotry:

  • Don’t use hate speech or discriminate based on race, age, ethnicity, gender identity, religion, sexual orientation or disability.

  • Don't use unnecessary stereotypes or make insensitive jokes based on race, age, ethnicity, gender identity, religion, sexual orientation or disability.

  • Don’t make anyone feel unwelcome in the NGL community.

Violence:

  • Don’t threaten or foretell violence towards others.

  • Don’t promote or encourage suicide, self-injury, eating disorders, or any other kind of harmful ideology towards others.

  • Don’t promote or aim any kind of physical violence towards yourself or others.

  • Don’t share information or strategies that would assist in the execution of harmful events towards others.

  • Don’t share overly graphic depictions of violence.

Threats:

  • Don’t make any kind of threat, whether direct, veiled, or vague, towards any other user.

  • Don’t make cybersecurity threats arousing concern in other users.

  • Don’t promote, threaten, detail, or publicize cruelty to animals.

  • Don’t use NGL to promote, engage in, recruit, or spread terrorism or violent extremism.

  • Don’t make death threats towards anyone, including yourself, on NGL.

‍Spam, Trolling, Misinformation, or Promotion

‍Spam:

  • Don’t submit the same content multiple times.

  • Don’t flood a user’s inbox unnecessarily.

Trolling:

  • Don’t use NGL solely as a means to instigate conflict, create hostility, or begin arguments.

  • Don’t post with the objective of misleading, embarrassing, or arguing with others.

Misinformation:

  • Don’t use NGL to impede or obstruct justice.

  • Don’t use NGL to obstruct participation in an election or any other kind of civic responsibility.

  • Don’t use NGL to confuse or deceive others regarding elections or other political procedures.

  • Don’t impersonate another person to mislead or confuse others, or to promote or threaten violence.

  • Don’t knowingly share fake news or falsehoods.

Promotion:

  • Don't share unauthorized promotional material, 'junk mail', 'chain letters', 'pyramid schemes', or any form of solicitation with personal or commercial intent for revenue or brand growth.

  • Don't promote or attempt to raise funds for violent organizations, hate groups, illegal goods and services, or any unauthorized or criminal group.

  • Don't excessively promote your own or other personal or commercial social media accounts, businesses, or organizations.

  • Don’t claim to have a relationship with NGL or that NGL endorses you or your products or services.

‍Sexual Content

Sexual Harassment:

  • Don’t promote or describe any sexual acts without explicit consent.

  • Don’t threaten other users with the publishing of sexual content, either as a means of coercion or blackmail or in any other manner.

  • Don’t lie about, dox, defame, or damage anyone using sexual content or information about their sexual history or behavior.

  • Don’t promote, encourage, or participate in sexual violence.

Soliciting Sex:

  • Don’t pressure anyone to engage in sexual behavior.

  • Don’t ask for or offer sexual behaviors, and don’t expect compensation or reciprocation for any inappropriate requests.

  • Don’t share or seek contact information in the sole pursuit of sexual endeavors.

Sexualization of Minors:

  • Don’t engage in sexual conversations or activity relating to minors on NGL, or any such behavior or conversation that may be construed inappropriately.

  • Don’t use NGL for any posting, sharing, or discussing content of sexual nature involving children.

What if I see someone violate these guidelines? ⚠️

Here are some steps you can take if you see a message in violation of our Community Guidelines:

‍Report it:

You can always hit the Report button in our app in order to report a message for Bullying or Harassment, Spam, or because you don’t like it. If you believe that a message needs immediate attention from our Support team, email us at safety@nglapp.com.

‍Block the sender:

If you’re experiencing repeated harassment on NGL, blocking the sender will prevent the user from reaching your inbox going forward.

‍Get help:

If you’re experiencing turmoil as a result of your NGL experience, please reach out to a trained mental health professional to seek help. If you are in search of resources, our Resources page lists various organizations that are ready and willing to help you.

Any messages that are deemed to be in violation of these Community Guidelines may be removed at our discretion at any time. Users in violation of any guideline may be banned from using NGL, especially for repeat offenses or particularly heinous violations. Any illegal or criminal activity observed by the NGL team may be reported to the correct authorities, along with any known information about the offending user. Our Community Guidelines may be updated to reflect new policies at any point in time, and all new updates are effective immediately upon publication.

Ultimately, we believe NGL should be a fun and safe space to connect with your friends authentically, without the pressures and inauthenticity of social media. But using NGL also comes with responsibility, so please be respectful and always remember to treat others how you wish to be treated.

our safety tools

NGL is meant to be a place that is fun and safe for all, where users can be their authentic selves and deepen their connections with their real-world friends in an online space. The NGL team has developed a complex safety system and a dedicated Community Team that work day and night to keep you, our users, safe. We’ve even added a variety of safety controls that allow users to enhance the security of their inboxes in unique ways:

  1. Hidden words

The “Hidden words” safety control allows users to hide messages that they don’t want to see in their inbox by creating a custom list of words, emojis, and phrases that will automatically be filtered out from all future messages. This allows users to precisely determine what messages they want to allow into their inbox, down to the word and even to the emoji! 

  1. Blocked users

This safety setting displays a list of individuals blocked by the NGL user, allowing the user to have an overview of everyone that they have blocked and permitting them to unblock individuals at any time. This provides NGL users an increased level of control over the security of their inbox.

  1. Pause my link

This feature allows NGL users to pause their NGL link, meaning that they can stop receiving messages in their NGL inbox for their chosen period of time. If a user becomes overwhelmed by their volume of incoming messages, they can pause their link for as long as they’d like, waiting to resume receiving messages until they’re once again ready to use NGL. Currently, users can choose to pause for preset times of 1, 6, or 24 hours, or they can choose to pause their link indefinitely and can unpause whenever they’re comfortable.

  1. Advanced filtering

Users who turn on the advanced message filtering safety control will have even more messages that meet NGL’s moderation criteria automatically filtered out, so these messages never appear in users' inboxes.

Taken together, these safety controls allow NGL users to manage the kind of content they see in their inboxes, who can send them messages, and when they can receive messages. In tandem, they provide another layer of security to protect our NGL community.

our resources

Argentina

Australia

Austria

Belgium

Brazil

Canada

Chile

Colombia

Denmark

Finland

France

Germany

Hungary

India

  • AASRA (mental health and suicide prevention)

  • DISC Foundation (online safety)

  • SNEHA (health, sexuality, violence and other topics)

Ireland

Italy

Luxembourg

The Netherlands

New Zealand

Norway

Spain

Sweden

The United Kingdom

United States of America

contact us

safety

our approach to safety

our guide to online safety

our community guidelines

our safety tools

our resources

contact us

our approach to safety

At NGL, safety is our highest priority. We made NGL as a place where you can foster meaningful and authentic connections with your friends, and we are committed to cultivating a community rooted in kindness and understanding. We take our responsibility to protect the community seriously, and we are constantly improving our safety features to stay up-to-date with an ever-changing online world.

NGL has built an extensive ecosystem of security tools, safety infrastructure, community guidelines, and user policies that make us a leading voice amongst our peers when it comes to user safety. You can also further control your NGL experience by pausing your link at any time, hiding specific words from your messages, blocking specific users, and reporting unwanted behavior. 

In addition to these features, our Community Team works around the clock to monitor user reports and support tickets, providing the NGL community with 24/7 help and guidance. No concern is too small for us; reach out to help@nglapp.com with any questions. We’re happy to help!

Additionally, NGL leverages Hive Moderation’s automated moderation solution as the first line of defense to scan messages for inappropriate content. 

Continue reading our Safety Center to learn more about these resources for a safe and fun experience on NGL.

moderation

We take any cases of bullying, hate, or violence very seriously. Our Community Team monitors user reports and support tickets 24/7 to ensure the safety and integrity of our platform and our users.  

NGL leverages Hive Moderations’s automated moderation solution as the first line of defense to scan messages for inappropriate content. Hive employs cutting-edge deep learning technology to help safeguard our virtual space and filter out potentially harmful language before it hits users’ inboxes. Its advanced algorithm detects the semantic meaning of emojis, and its web scraper pulls specific examples of contextual emoji use. This evolving technology helps to keep us on trend, deciphering slang and helping ensure NGL users are complying with our Community Guidelines.

By combining human expertise and advanced technology, we've created a content moderation system that's both effective and able to understand and adapt to modern human behavior. Our Community Team brings their real-world experience and understanding to the process, while Hive Moderation's complex AI algorithms provide invaluable insights and support. 

Together, our Community Team and Hive Moderation act as  a safety shield for the NGL community, constantly reviewing our platform for objectionable content and taking action. 

We understand that content moderation is a delicate balance between protecting our community and preserving our users’ freedom of expression. Our Community Team and Hive Moderation work diligently to strike this balance, ensuring that our platform remains a place where diverse voices can thrive while maintaining a respectful and inclusive environment, free of any forms of hate or abuse.

Reporting

When you receive a message on NGL that you find inappropriate, offensive, or harmful, you can report it directly within the app. Simply locate the message, tap on the Report button (⚠), select your Report reason, and tap “Tell NGL Team.” This will flag the message for further review.

Our moderation team carefully assesses each reported message against the app's Community Guidelines and Terms of Service. They take into account the content of the message, its potential impact on the recipient, and any relevant context surrounding it.

If the reported message is found to violate NGL's Community Guidelines, appropriate action will be taken. This can range from blocking the sender to permanently banning them from the platform.

By reporting messages that you deem harmful, you play a crucial role in maintaining a safe and respectful environment on NGL. Your actions help protect yourself and other users from harassment, bullying, and other forms of online abuse. Don’t hesitate to report any message that you feel deserves reporting.


faq

Q: What is and isn’t allowed on NGL?

Q: Can I block message senders on NGL?

Q: I received an emergency message; what do I do?

Q: I received a concerning message; what do I do?

Q: I’m looking for resources to reach out to. Where can I find these?

our guide to online safety

staying safe on ngl

We’re here for you

We made NGL as a place where you can foster meaningful and authentic connections with your friends, and we are committed to a community rooted in kindness and understanding. You should learn more about your friends, and you should get to be your authentic self, too. But what’s not OK — what’s never OK — is attacking, intimidating, or otherwise being unkind to others. Stopping this is a team effort, so here’s a rundown of how abuse is handled on NGL: how we keep users safe and what to do if you see objectionable content on the app.

Keeping users safe

Our number one priority is keeping our users safe. That’s why we offer various ways to keep negative content at bay to make sure you have a great NGL experience. For starters, we use Hive's AI-enabled content moderation to keep our safety techniques up-to-date while helping keep our users’ inboxes free of negativity. We also have a dedicated, 24/7 safety team constantly working to combat abuse, bullying, and harassment on NGL. Email safety@nglapp.com to get in touch with us; we’re here to help you!

See something, say something

What should you do if you see a friend receiving abusive messages on NGL? This is where the power of community comes in. If you see something, say something! Report abuse by emailing our safety team right away; get in touch with us at safety@nglapp.com and we can review the situation and take the necessary steps to ensure all users’ safety. 

I feel uncomfortable as a result of an NGL message; what do I do?

We at NGL do our best to keep our incredible community safe. However, sometimes a message can still leave you feeling threatened, unsafe, or uneasy, and you may want to take additional measures to ensure your safety and wellbeing. If you receive a message on NGL that leaves you feeling this way, here are some steps to take to keep you safe:

1

Block the message sender

Head to the “Report” menu and Block the user from your inbox permanently.

2

Report the message to Team NGL

Our number one priority is keeping our users safe. That’s why we offer various ways to keep negative content at bay to make sure you have a great NGL experience.

3

Find resources that can help you feel comfortable again

Visit "Our Resources" to find help with getting back to feeling good!

a guide to online privacy

Platforms for online connection like NGL offer exciting new ways to connect, share, and have fun with your friends. NGL also offers several tools to protect yourself online. While we have an extensive safety system working behind the scenes, this guide will provide you with some other practical tips to help you stay safe and make the most of your online experience.

Tips for Staying Safe

Here are some practical tips you can for using NGL:

Think before you share

Pause and consider whether you're comfortable with everyone seeing what you're about to post.

Protect Your Personal Information

Avoid sharing your full name, address, phone number, or other sensitive details online.

Be Kind and Respectful

Remember that there's a real person on the other side of the screen. Treat others how you'd like to be treated.

Block and Report

Don't hesitate to block or report users who make you feel uncomfortable or send you harmful messages.

Reach Out for Support

The NGL Community Team is here to help you, whatever you need; contact us at safety@nglapp.com for any support.

our Commitment to Safety

At NGL, your safety is our top priority. As a result, we've implemented features like keyword filtering and reporting mechanisms to help keep our platform safe and positive. We encourage you to use these tools and to report any harmful content you encounter. If you’d like to further bolster the safety of your NGL experience, the Safety Controls available in our Settings menu offers a variety of options to help with this.

ngl procedures for information requests

The safety of our users is extremely important to Team NGL. In order to ensure our users’ safety and the wellbeing of the community at large, we at NGL comply with law enforcement to protect users whenever it is deemed necessary.

What should I do if I witness illegal activity on NGL?

‍If you see something that you believe may constitute illegal or criminal activity on NGL, please report this to our team by using the Report function in the app and by emailing our safety team at safety@nglapp.com.

What will you do with my report?

After careful consideration by our team, we may deem which authorities are best to contact and may share the activity with the appropriate channels. We will comply with law enforcement and secure the NGL community from further criminal activity by ensuring that the user is banned, and law enforcement will determine the appropriate legal action to take going forward.

What information do you share with law enforcement?

‍NGL is entirely willing to work with law enforcement to share whatever content is necessary to secure our users’ safety. NGL maintains user content data and will disclose such data pursuant to proper legal process in accordance with 18 U.S.C. §2703(a) and United States v. Warshak, 631 F.3d 266 (6th Cir. 2010).

If you are concerned about what information NGL collects about you as a user, read over our Privacy Policy to learn more.

However, due process is necessary in order for law enforcement to legally obtain much of this information from NGL. These processes may include, and are not limited to:

  • Law enforcement must contact NGL by email at lawenforcement@nglapp.com. Requests for information release should include, at minimum:

  1. Screenshots or other proof of offending NGL content.

  2. Recipient’s name and NGL link.

  3. Any known information about sender of offending message

  • In order to produce content information, NGL requests a valid search warrant in accordance with 18 U.S.C. §2703(a).

  • NGL will honor preservation requests by law enforcement, provided that NGL is contacted at lawenforcement@nglapp.com with a valid preservation request and all supporting documentation. We will preserve requested information for up to 180 days in accordance with 18 U.S.C. § 2703(f) and 18 U.S.C. § 2703(f). NGL can only preserve information for active accounts.

  • Pursuant to 18 U.S.C. §§ 2702(b)(8) and 2702(c)(4), NGL is permitted to disclose information, including user information and access logs, voluntarily to a federal, state, or local government entity when NGL believes in good faith that an emergency involving danger, death or serious physical injury to any person requires such disclosure.

  • All emergency data requests must be formatted in the manner dictated by US law with 18 U.S.C § 2702(b)(7) and § 2702(c).

  • In accordance with 18 U.S.C. § 2703(c)(1)(C), NGL shall disclose information based on user consent obtained by law enforcement where sufficient information is provided to verify that the person providing the consent is the actual creator of the account and where law enforcement endorses the authenticity of the consent. NGL shall not release information if the user will not or cannot provide registration information that corresponds with the information on record at NGL.

  • NGL will produce documents in response to out of state legal process such as subpoenas, court orders, emergency requests, consent letters and search warrants without requiring domestication.

  • All communications with law enforcement officers must include full name, title, rank and badge number.

  • In addition to the formalities set out above, all law enforcement requests must:

  1. be sent by email to lawenforcement@nglapp.com

  2. ‍include in the subject header, “Request by Law Enforcement”

  3. be in the English language

This policy may be changed at any time by Team NGL, and all changes are effective immediately upon publication.

our community guidelines

Introduction 👋

NGL is the place to play q&a games with your followers - here, you can connect with your friends online and be your fullest, most authentic self. We believe NGL should provide a fun yet safe online space to connect with your real-world friends.

To protect this safe space for our NGL community, we've set up some guidelines for your safety. Make sure to read our full Terms of Service and Privacy Policy in addition to these guidelines, as they are a summary and not meant to supplant our full terms.

‍How should I use ngl?

Be REAL

When you create an account on NGL, make sure to provide information that is complete, accurate, and current! In order to provide the optimal app experience for you and the NGL community, we need you to be honest and authentic with us while using the app. Plus, providing inaccurate information is in violation of our Terms of Service, so make sure to be real and be authentic while using NGL!

‍Be YOU

When using NGL, be sure to be you! If you choose to use your social media handle on NGL, be sure it’s your own. We won’t ever ask for your social media passwords, so you and your accounts are safe at NGL. Check out our Privacy Policy for more information on this!

‍Have fun!

NGL was created to more deeply connect real-world friends in the digital space using the power and fun of q&a. Make sure to use this power to have fun and strengthen your friendships, while also protecting the NGL community around you. Your own fun doesn’t have to be at the sake of anyone else’s!

‍So what’s not allowed on NGL? ❌

‍In order to keep the NGL community safe, there are some forms of content that are not allowed on our platform, such as:

‍Bullying, Harassment, Bigotry, Violence, or Threats

‍Bullying and Harassment:

  • Don't post anything that could be viewed as bullying, abuse, defamation, harassment, stalking, or targeted hate towards other users.

  • Don't spread gossip or harmful rumors that have no truth without referencing these as such.

  • Avoid the use of hurtful or derogatory names or terms towards those who may be offended by such.

Bigotry:

  • Don’t use hate speech or discriminate based on race, age, ethnicity, gender identity, religion, sexual orientation or disability.

  • Don't use unnecessary stereotypes or make insensitive jokes based on race, age, ethnicity, gender identity, religion, sexual orientation or disability.

  • Don’t make anyone feel unwelcome in the NGL community.

Violence:

  • Don’t threaten or foretell violence towards others.

  • Don’t promote or encourage suicide, self-injury, eating disorders, or any other kind of harmful ideology towards others.

  • Don’t promote or aim any kind of physical violence towards yourself or others.

  • Don’t share information or strategies that would assist in the execution of harmful events towards others.

  • Don’t share overly graphic depictions of violence.

Threats:

  • Don’t make any kind of threat, whether direct, veiled, or vague, towards any other user.

  • Don’t make cybersecurity threats arousing concern in other users.

  • Don’t promote, threaten, detail, or publicize cruelty to animals.

  • Don’t use NGL to promote, engage in, recruit, or spread terrorism or violent extremism.

  • Don’t make death threats towards anyone, including yourself, on NGL.

‍Spam, Trolling, Misinformation, or Promotion

‍Spam:

  • Don’t submit the same content multiple times.

  • Don’t flood a user’s inbox unnecessarily.

Trolling:

  • Don’t use NGL solely as a means to instigate conflict, create hostility, or begin arguments.

  • Don’t post with the objective of misleading, embarrassing, or arguing with others.

Misinformation:

  • Don’t use NGL to impede or obstruct justice.

  • Don’t use NGL to obstruct participation in an election or any other kind of civic responsibility.

  • Don’t use NGL to confuse or deceive others regarding elections or other political procedures.

  • Don’t impersonate another person to mislead or confuse others, or to promote or threaten violence.

  • Don’t knowingly share fake news or falsehoods.

Promotion:

  • Don't share unauthorized promotional material, 'junk mail', 'chain letters', 'pyramid schemes', or any form of solicitation with personal or commercial intent for revenue or brand growth.

  • Don't promote or attempt to raise funds for violent organizations, hate groups, illegal goods and services, or any unauthorized or criminal group.

  • Don't excessively promote your own or other personal or commercial social media accounts, businesses, or organizations.

  • Don’t claim to have a relationship with NGL or that NGL endorses you or your products or services.

‍Sexual Content

Sexual Harassment:

  • Don’t promote or describe any sexual acts without explicit consent.

  • Don’t threaten other users with the publishing of sexual content, either as a means of coercion or blackmail or in any other manner.

  • Don’t lie about, dox, defame, or damage anyone using sexual content or information about their sexual history or behavior.

  • Don’t promote, encourage, or participate in sexual violence.

Soliciting Sex:

  • Don’t pressure anyone to engage in sexual behavior.

  • Don’t ask for or offer sexual behaviors, and don’t expect compensation or reciprocation for any inappropriate requests.

  • Don’t share or seek contact information in the sole pursuit of sexual endeavors.

Sexualization of Minors:

  • Don’t engage in sexual conversations or activity relating to minors on NGL, or any such behavior or conversation that may be construed inappropriately.

  • Don’t use NGL for any posting, sharing, or discussing content of sexual nature involving children.

What if I see someone violate these guidelines? ⚠️

Here are some steps you can take if you see a message in violation of our Community Guidelines:

‍Report it:

You can always hit the Report button in our app in order to report a message for Bullying or Harassment, Spam, or because you don’t like it. If you believe that a message needs immediate attention from our Support team, email us at safety@nglapp.com.

‍Block the sender:

If you’re experiencing repeated harassment on NGL, blocking the sender will prevent the user from reaching your inbox going forward.

‍Get help:

If you’re experiencing turmoil as a result of your NGL experience, please reach out to a trained mental health professional to seek help. If you are in search of resources, our Resources page lists various organizations that are ready and willing to help you.

Any messages that are deemed to be in violation of these Community Guidelines may be removed at our discretion at any time. Users in violation of any guideline may be banned from using NGL, especially for repeat offenses or particularly heinous violations. Any illegal or criminal activity observed by the NGL team may be reported to the correct authorities, along with any known information about the offending user. Our Community Guidelines may be updated to reflect new policies at any point in time, and all new updates are effective immediately upon publication.

Ultimately, we believe NGL should be a fun and safe space to connect with your friends authentically, without the pressures and inauthenticity of social media. But using NGL also comes with responsibility, so please be respectful and always remember to treat others how you wish to be treated.

our safety tools

NGL is meant to be a place that is fun and safe for all, where users can be their authentic selves and deepen their connections with their real-world friends in an online space. The NGL team has developed a complex safety system and a dedicated Community Team that work day and night to keep you, our users, safe. We’ve even added a variety of safety controls that allow users to enhance the security of their inboxes in unique ways:

  1. Hidden words

The “Hidden words” safety control allows users to hide messages that they don’t want to see in their inbox by creating a custom list of words, emojis, and phrases that will automatically be filtered out from all future messages. This allows users to precisely determine what messages they want to allow into their inbox, down to the word and even to the emoji! 

  1. Blocked users

This safety setting displays a list of individuals blocked by the NGL user, allowing the user to have an overview of everyone that they have blocked and permitting them to unblock individuals at any time. This provides NGL users an increased level of control over the security of their inbox.

  1. Pause my link

This feature allows NGL users to pause their NGL link, meaning that they can stop receiving messages in their NGL inbox for their chosen period of time. If a user becomes overwhelmed by their volume of incoming messages, they can pause their link for as long as they’d like, waiting to resume receiving messages until they’re once again ready to use NGL. Currently, users can choose to pause for preset times of 1, 6, or 24 hours, or they can choose to pause their link indefinitely and can unpause whenever they’re comfortable.

  1. Advanced filtering

Users who turn on the advanced message filtering safety control will have even more messages that meet NGL’s moderation criteria automatically filtered out, so these messages never appear in users' inboxes.

Taken together, these safety controls allow NGL users to manage the kind of content they see in their inboxes, who can send them messages, and when they can receive messages. In tandem, they provide another layer of security to protect our NGL community.

our resources

Argentina

Australia

Austria

Belgium

Brazil

Canada

Chile

Colombia

Denmark

Finland

France

Germany

Hungary

India

  • AASRA (mental health and suicide prevention)

  • DISC Foundation (online safety)

  • SNEHA (health, sexuality, violence and other topics)

Ireland

Italy

Luxembourg

The Netherlands

New Zealand

Norway

Spain

Sweden

The United Kingdom

United States of America

contact us

safety

our approach to safety

our guide to online safety

our community guidelines

our safety tools

our resources

contact us

our approach to safety

At NGL, safety is our highest priority. We made NGL as a place where you can foster meaningful and authentic connections with your friends, and we are committed to cultivating a community rooted in kindness and understanding. We take our responsibility to protect the community seriously, and we are constantly improving our safety features to stay up-to-date with an ever-changing online world.

NGL has built an extensive ecosystem of security tools, safety infrastructure, community guidelines, and user policies that make us a leading voice amongst our peers when it comes to user safety. You can also further control your NGL experience by pausing your link at any time, hiding specific words from your messages, blocking specific users, and reporting unwanted behavior. 

In addition to these features, our Community Team works around the clock to monitor user reports and support tickets, providing the NGL community with 24/7 help and guidance. No concern is too small for us; reach out to help@nglapp.com with any questions. We’re happy to help!

Additionally, NGL leverages Hive Moderation’s automated moderation solution as the first line of defense to scan messages for inappropriate content. 

Continue reading our Safety Center to learn more about these resources for a safe and fun experience on NGL.

moderation

We take any cases of bullying, hate, or violence very seriously. Our Community Team monitors user reports and support tickets 24/7 to ensure the safety and integrity of our platform and our users.  

NGL leverages Hive Moderations’s automated moderation solution as the first line of defense to scan messages for inappropriate content. Hive employs cutting-edge deep learning technology to help safeguard our virtual space and filter out potentially harmful language before it hits users’ inboxes. Its advanced algorithm detects the semantic meaning of emojis, and its web scraper pulls specific examples of contextual emoji use. This evolving technology helps to keep us on trend, deciphering slang and helping ensure NGL users are complying with our Community Guidelines.

By combining human expertise and advanced technology, we've created a content moderation system that's both effective and able to understand and adapt to modern human behavior. Our Community Team brings their real-world experience and understanding to the process, while Hive Moderation's complex AI algorithms provide invaluable insights and support. 

Together, our Community Team and Hive Moderation act as  a safety shield for the NGL community, constantly reviewing our platform for objectionable content and taking action. 

We understand that content moderation is a delicate balance between protecting our community and preserving our users’ freedom of expression. Our Community Team and Hive Moderation work diligently to strike this balance, ensuring that our platform remains a place where diverse voices can thrive while maintaining a respectful and inclusive environment, free of any forms of hate or abuse.

Reporting

When you receive a message on NGL that you find inappropriate, offensive, or harmful, you can report it directly within the app. Simply locate the message, tap on the Report button (⚠), select your Report reason, and tap “Tell NGL Team.” This will flag the message for further review.

Our moderation team carefully assesses each reported message against the app's Community Guidelines and Terms of Service. They take into account the content of the message, its potential impact on the recipient, and any relevant context surrounding it.

If the reported message is found to violate NGL's Community Guidelines, appropriate action will be taken. This can range from blocking the sender to permanently banning them from the platform.

By reporting messages that you deem harmful, you play a crucial role in maintaining a safe and respectful environment on NGL. Your actions help protect yourself and other users from harassment, bullying, and other forms of online abuse. Don’t hesitate to report any message that you feel deserves reporting.


faq

Q: What is and isn’t allowed on NGL?

Q: Can I block message senders on NGL?

Q: I received an emergency message; what do I do?

Q: I received a concerning message; what do I do?

Q: I’m looking for resources to reach out to. Where can I find these?

our guide to online safety

staying safe on ngl

We’re here for you

We made NGL as a place where you can foster meaningful and authentic connections with your friends, and we are committed to a community rooted in kindness and understanding. You should learn more about your friends, and you should get to be your authentic self, too. But what’s not OK — what’s never OK — is attacking, intimidating, or otherwise being unkind to others. Stopping this is a team effort, so here’s a rundown of how abuse is handled on NGL: how we keep users safe and what to do if you see objectionable content on the app.

Keeping users safe

Our number one priority is keeping our users safe. That’s why we offer various ways to keep negative content at bay to make sure you have a great NGL experience. For starters, we use Hive's AI-enabled content moderation to keep our safety techniques up-to-date while helping keep our users’ inboxes free of negativity. We also have a dedicated, 24/7 safety team constantly working to combat abuse, bullying, and harassment on NGL. Email safety@nglapp.com to get in touch with us; we’re here to help you!

See something, say something

What should you do if you see a friend receiving abusive messages on NGL? This is where the power of community comes in. If you see something, say something! Report abuse by emailing our safety team right away; get in touch with us at safety@nglapp.com and we can review the situation and take the necessary steps to ensure all users’ safety. 

I feel uncomfortable as a result of an NGL message; what do I do?

We at NGL do our best to keep our incredible community safe. However, sometimes a message can still leave you feeling threatened, unsafe, or uneasy, and you may want to take additional measures to ensure your safety and wellbeing. If you receive a message on NGL that leaves you feeling this way, here are some steps to take to keep you safe:

1

Block the message sender

Head to the “Report” menu and Block the user from your inbox permanently.

2

Report the message to Team NGL

Our number one priority is keeping our users safe. That’s why we offer various ways to keep negative content at bay to make sure you have a great NGL experience.

3

Find resources that can help you feel comfortable again

Visit "Our Resources" to find help with getting back to feeling good!

a guide to online privacy

Platforms for online connection like NGL offer exciting new ways to connect, share, and have fun with your friends. NGL also offers several tools to protect yourself online. While we have an extensive safety system working behind the scenes, this guide will provide you with some other practical tips to help you stay safe and make the most of your online experience.

Tips for Staying Safe

Here are some practical tips you can for using NGL:

Think before you share

Pause and consider whether you're comfortable with everyone seeing what you're about to post.

Protect Your Personal Information

Avoid sharing your full name, address, phone number, or other sensitive details online.

Be Kind and Respectful

Remember that there's a real person on the other side of the screen. Treat others how you'd like to be treated.

Block and Report

Don't hesitate to block or report users who make you feel uncomfortable or send you harmful messages.

Reach Out for Support

The NGL Community Team is here to help you, whatever you need; contact us at safety@nglapp.com for any support.

our Commitment to Safety

At NGL, your safety is our top priority. As a result, we've implemented features like keyword filtering and reporting mechanisms to help keep our platform safe and positive. We encourage you to use these tools and to report any harmful content you encounter. If you’d like to further bolster the safety of your NGL experience, the Safety Controls available in our Settings menu offers a variety of options to help with this.

ngl procedures for information requests

The safety of our users is extremely important to Team NGL. In order to ensure our users’ safety and the wellbeing of the community at large, we at NGL comply with law enforcement to protect users whenever it is deemed necessary.

What should I do if I witness illegal activity on NGL?

‍If you see something that you believe may constitute illegal or criminal activity on NGL, please report this to our team by using the Report function in the app and by emailing our safety team at safety@nglapp.com.

What will you do with my report?

After careful consideration by our team, we may deem which authorities are best to contact and may share the activity with the appropriate channels. We will comply with law enforcement and secure the NGL community from further criminal activity by ensuring that the user is banned, and law enforcement will determine the appropriate legal action to take going forward.

What information do you share with law enforcement?

‍NGL is entirely willing to work with law enforcement to share whatever content is necessary to secure our users’ safety. NGL maintains user content data and will disclose such data pursuant to proper legal process in accordance with 18 U.S.C. §2703(a) and United States v. Warshak, 631 F.3d 266 (6th Cir. 2010).

If you are concerned about what information NGL collects about you as a user, read over our Privacy Policy to learn more.

However, due process is necessary in order for law enforcement to legally obtain much of this information from NGL. These processes may include, and are not limited to:

  • Law enforcement must contact NGL by email at lawenforcement@nglapp.com. Requests for information release should include, at minimum:

  1. Screenshots or other proof of offending NGL content.

  2. Recipient’s name and NGL link.

  3. Any known information about sender of offending message

  • In order to produce content information, NGL requests a valid search warrant in accordance with 18 U.S.C. §2703(a).

  • NGL will honor preservation requests by law enforcement, provided that NGL is contacted at lawenforcement@nglapp.com with a valid preservation request and all supporting documentation. We will preserve requested information for up to 180 days in accordance with 18 U.S.C. § 2703(f) and 18 U.S.C. § 2703(f). NGL can only preserve information for active accounts.

  • Pursuant to 18 U.S.C. §§ 2702(b)(8) and 2702(c)(4), NGL is permitted to disclose information, including user information and access logs, voluntarily to a federal, state, or local government entity when NGL believes in good faith that an emergency involving danger, death or serious physical injury to any person requires such disclosure.

  • All emergency data requests must be formatted in the manner dictated by US law with 18 U.S.C § 2702(b)(7) and § 2702(c).

  • In accordance with 18 U.S.C. § 2703(c)(1)(C), NGL shall disclose information based on user consent obtained by law enforcement where sufficient information is provided to verify that the person providing the consent is the actual creator of the account and where law enforcement endorses the authenticity of the consent. NGL shall not release information if the user will not or cannot provide registration information that corresponds with the information on record at NGL.

  • NGL will produce documents in response to out of state legal process such as subpoenas, court orders, emergency requests, consent letters and search warrants without requiring domestication.

  • All communications with law enforcement officers must include full name, title, rank and badge number.

  • In addition to the formalities set out above, all law enforcement requests must:

  1. be sent by email to lawenforcement@nglapp.com

  2. ‍include in the subject header, “Request by Law Enforcement”

  3. be in the English language

This policy may be changed at any time by Team NGL, and all changes are effective immediately upon publication.

our community guidelines

Introduction 👋

NGL is the place to play q&a games with your followers - here, you can connect with your friends online and be your fullest, most authentic self. We believe NGL should provide a fun yet safe online space to connect with your real-world friends.

To protect this safe space for our NGL community, we've set up some guidelines for your safety. Make sure to read our full Terms of Service and Privacy Policy in addition to these guidelines, as they are a summary and not meant to supplant our full terms.

‍How should I use ngl?

Be REAL

When you create an account on NGL, make sure to provide information that is complete, accurate, and current! In order to provide the optimal app experience for you and the NGL community, we need you to be honest and authentic with us while using the app. Plus, providing inaccurate information is in violation of our Terms of Service, so make sure to be real and be authentic while using NGL!

‍Be YOU

When using NGL, be sure to be you! If you choose to use your social media handle on NGL, be sure it’s your own. We won’t ever ask for your social media passwords, so you and your accounts are safe at NGL. Check out our Privacy Policy for more information on this!

‍Have fun!

NGL was created to more deeply connect real-world friends in the digital space using the power and fun of q&a. Make sure to use this power to have fun and strengthen your friendships, while also protecting the NGL community around you. Your own fun doesn’t have to be at the sake of anyone else’s!

‍So what’s not allowed on NGL? ❌

‍In order to keep the NGL community safe, there are some forms of content that are not allowed on our platform, such as:

‍Bullying, Harassment, Bigotry, Violence, or Threats

‍Bullying and Harassment:

  • Don't post anything that could be viewed as bullying, abuse, defamation, harassment, stalking, or targeted hate towards other users.

  • Don't spread gossip or harmful rumors that have no truth without referencing these as such.

  • Avoid the use of hurtful or derogatory names or terms towards those who may be offended by such.

Bigotry:

  • Don’t use hate speech or discriminate based on race, age, ethnicity, gender identity, religion, sexual orientation or disability.

  • Don't use unnecessary stereotypes or make insensitive jokes based on race, age, ethnicity, gender identity, religion, sexual orientation or disability.

  • Don’t make anyone feel unwelcome in the NGL community.

Violence:

  • Don’t threaten or foretell violence towards others.

  • Don’t promote or encourage suicide, self-injury, eating disorders, or any other kind of harmful ideology towards others.

  • Don’t promote or aim any kind of physical violence towards yourself or others.

  • Don’t share information or strategies that would assist in the execution of harmful events towards others.

  • Don’t share overly graphic depictions of violence.

Threats:

  • Don’t make any kind of threat, whether direct, veiled, or vague, towards any other user.

  • Don’t make cybersecurity threats arousing concern in other users.

  • Don’t promote, threaten, detail, or publicize cruelty to animals.

  • Don’t use NGL to promote, engage in, recruit, or spread terrorism or violent extremism.

  • Don’t make death threats towards anyone, including yourself, on NGL.

‍Spam, Trolling, Misinformation, or Promotion

‍Spam:

  • Don’t submit the same content multiple times.

  • Don’t flood a user’s inbox unnecessarily.

Trolling:

  • Don’t use NGL solely as a means to instigate conflict, create hostility, or begin arguments.

  • Don’t post with the objective of misleading, embarrassing, or arguing with others.

Misinformation:

  • Don’t use NGL to impede or obstruct justice.

  • Don’t use NGL to obstruct participation in an election or any other kind of civic responsibility.

  • Don’t use NGL to confuse or deceive others regarding elections or other political procedures.

  • Don’t impersonate another person to mislead or confuse others, or to promote or threaten violence.

  • Don’t knowingly share fake news or falsehoods.

Promotion:

  • Don't share unauthorized promotional material, 'junk mail', 'chain letters', 'pyramid schemes', or any form of solicitation with personal or commercial intent for revenue or brand growth.

  • Don't promote or attempt to raise funds for violent organizations, hate groups, illegal goods and services, or any unauthorized or criminal group.

  • Don't excessively promote your own or other personal or commercial social media accounts, businesses, or organizations.

  • Don’t claim to have a relationship with NGL or that NGL endorses you or your products or services.

‍Sexual Content

Sexual Harassment:

  • Don’t promote or describe any sexual acts without explicit consent.

  • Don’t threaten other users with the publishing of sexual content, either as a means of coercion or blackmail or in any other manner.

  • Don’t lie about, dox, defame, or damage anyone using sexual content or information about their sexual history or behavior.

  • Don’t promote, encourage, or participate in sexual violence.

Soliciting Sex:

  • Don’t pressure anyone to engage in sexual behavior.

  • Don’t ask for or offer sexual behaviors, and don’t expect compensation or reciprocation for any inappropriate requests.

  • Don’t share or seek contact information in the sole pursuit of sexual endeavors.

Sexualization of Minors:

  • Don’t engage in sexual conversations or activity relating to minors on NGL, or any such behavior or conversation that may be construed inappropriately.

  • Don’t use NGL for any posting, sharing, or discussing content of sexual nature involving children.

What if I see someone violate these guidelines? ⚠️

Here are some steps you can take if you see a message in violation of our Community Guidelines:

‍Report it:

You can always hit the Report button in our app in order to report a message for Bullying or Harassment, Spam, or because you don’t like it. If you believe that a message needs immediate attention from our Support team, email us at safety@nglapp.com.

‍Block the sender:

If you’re experiencing repeated harassment on NGL, blocking the sender will prevent the user from reaching your inbox going forward.

‍Get help:

If you’re experiencing turmoil as a result of your NGL experience, please reach out to a trained mental health professional to seek help. If you are in search of resources, our Resources page lists various organizations that are ready and willing to help you.

Any messages that are deemed to be in violation of these Community Guidelines may be removed at our discretion at any time. Users in violation of any guideline may be banned from using NGL, especially for repeat offenses or particularly heinous violations. Any illegal or criminal activity observed by the NGL team may be reported to the correct authorities, along with any known information about the offending user. Our Community Guidelines may be updated to reflect new policies at any point in time, and all new updates are effective immediately upon publication.

Ultimately, we believe NGL should be a fun and safe space to connect with your friends authentically, without the pressures and inauthenticity of social media. But using NGL also comes with responsibility, so please be respectful and always remember to treat others how you wish to be treated.

our safety tools

NGL is meant to be a place that is fun and safe for all, where users can be their authentic selves and deepen their connections with their real-world friends in an online space. The NGL team has developed a complex safety system and a dedicated Community Team that work day and night to keep you, our users, safe. We’ve even added a variety of safety controls that allow users to enhance the security of their inboxes in unique ways:

  1. Hidden words

The “Hidden words” safety control allows users to hide messages that they don’t want to see in their inbox by creating a custom list of words, emojis, and phrases that will automatically be filtered out from all future messages. This allows users to precisely determine what messages they want to allow into their inbox, down to the word and even to the emoji! 

  1. Blocked users

This safety setting displays a list of individuals blocked by the NGL user, allowing the user to have an overview of everyone that they have blocked and permitting them to unblock individuals at any time. This provides NGL users an increased level of control over the security of their inbox.

  1. Pause my link

This feature allows NGL users to pause their NGL link, meaning that they can stop receiving messages in their NGL inbox for their chosen period of time. If a user becomes overwhelmed by their volume of incoming messages, they can pause their link for as long as they’d like, waiting to resume receiving messages until they’re once again ready to use NGL. Currently, users can choose to pause for preset times of 1, 6, or 24 hours, or they can choose to pause their link indefinitely and can unpause whenever they’re comfortable.

  1. Advanced filtering

Users who turn on the advanced message filtering safety control will have even more messages that meet NGL’s moderation criteria automatically filtered out, so these messages never appear in users' inboxes.

Taken together, these safety controls allow NGL users to manage the kind of content they see in their inboxes, who can send them messages, and when they can receive messages. In tandem, they provide another layer of security to protect our NGL community.

our resources

Argentina

Australia

Austria

Belgium

Brazil

Canada

Chile

Colombia

Denmark

Finland

France

Germany

Hungary

India

  • AASRA (mental health and suicide prevention)

  • DISC Foundation (online safety)

  • SNEHA (health, sexuality, violence and other topics)

Ireland

Italy

Luxembourg

The Netherlands

New Zealand

Norway

Spain

Sweden

The United Kingdom

United States of America

contact us

About

Safety

Contact us

Instagram

hello@nglapp.com

Terms of Service

Privacy Policy

Made with love in Venice ❤

About

Safety

Contact us

Instagram

hello@nglapp.com

Terms of Service

Privacy Policy

Made with love in Venice ❤

About

Safety

Contact us

Instagram

hello@nglapp.com

Terms

Privacy Policy

Made with love in Venice ❤

About

Safety

Blog

Contact us